TENANT FREQUENTLY ASKED QUESTIONS

TENANT FREQUENTLY ASKED QUESTIONS

Am I allowed to paint, make improvements or hang wall paper?

Possibly, however you will need our approval prior to beginning any project. You may be required to return the property to its original condition upon move out.

Who takes care of the lawn care and maintenance?

In most cases lawn care is the responsibility of the tenant. Grass must not be allowed to become unsightly. Any Home Owner Association penalties or assessments, caused by the tenant’s failure to keep the lawn and landscaping properly maintained, are the responsibility of the tenant.

Can I pay my rent online?

Payments can be made from your bank savings or checking account. Payments should be made at least 48 hours prior to payment due date. You will need Login information and a password in order to activate your tenant portal on our website.

Are there any utilities included in the rent?

Although there are exceptions, such as water and sewer included in HOA dues paid by the Owner, all utilities are the responsibility of the tenant.

How do I handle maintenance issues?

Our company policy requires that all repair requests be made online through your tenant portal at www.CarolinaUnitedRealty.com. If you do not access to the internet, you can call our office to request a repair. We monitor voice mail and email nights and weekends so that we can respond as quickly as possible in case of emergencies. Again, all maintenance issues must go through our website. If you call a repairman yourself, you will NOT be reimbursed.

I am moving to another state, but I still have 6 months on my lease. What do I do?

Unfortunately, you are responsible for making rental payments through the end of the lease. However, once you move, we begin looking for a tenant to replace you. As soon as we have a new tenant in place, you will be released from further obligation.

What happens with my security deposit when I move out?

Your security deposit will be returned to you within 30 days of moving out of the property, less any cost of repairs. We will inspect the property after you move out. When we inspect, we will look for any damages above and beyond normal wear and tear. If we find damages to the property above and beyond normal wear and tear, the cost of those repairs will be deducted before returning the balance to you.

Why can't you just apply my Security Deposit to my last month's rent?

By law, your security deposit cannot be applied to your last month’s rent. For that reason, your rental agreement also prohibits your security deposit from being applied to rent charges.

My children have been begging me for a pet. My lease says no pets allowed. Can I get one?

My lease it said no pets allowed. What do I do? It depends on whether pets are allowed in the property. It could be as simple as paying the pet fee and amending your lease. Call our office to discuss.

My lease is up in 3 months, but I love living here! Is it possible to extend my lease?

In most cases, the answer is yes! In most cases it is possible to sign a new lease. New terms may apply.

My sister and her husband are splitting up. It's OK for her to move in, right?

Typically your lease states that only persons that have signed the lease and their children may occupy the premises without prior approval. In this case, an additional person may be allowed, but we will need to do criminal screening on anyone over the age of 18.

My lease is up and I'm moving out. What do I need to do?

You are expected to leave the property in the same or better condition it was in when you moved in. At minimum, you will need to make sure that you have cleaned the kitchen (including appliances and countertops) and bathrooms, that you have swept and mopped floors, carpets are vacuumed and that all trash has been removed from the property. If carpets are dirty, you will need to have them cleaned. If you have painted any surfaces, you may need to return them to their original color. Before painting, be sure to properly patch and sand any holes in the walls caused by hanging pictures and/or any other damaged areas. Doing these things will help us to return your security deposit more quickly.

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